Conditions of Sale
Our sales policy
The Seller offers its products for sale on buona.it and carries out its e-commerce business activities only in relation to end users who are “consumers”. When we refer to “consumers” we refer to any natural persons who visit buona.it for reasons that do not relate to any trade, business or professional activities they undertake. If you are not a “consumer” we would invite you not to carry out commercial transactions on buona.it. In consideration of its sales policy, the Seller reserves the right not to fulfil orders received from persons who are not “consumers” , and in any case orders that do not comply with its Sales Policy. These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on shop.buona.it, between buona.it users and the Seller. However, these General Conditions of Sale do not regulate the supply of services or sale of products by parties other than the Seller which can be reached on shop.buona.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we recommend checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between buona.it users and third parties.
How to finalise a contract with Steve Jones S.r.l.
Warranty and product prices
On buona.it the Seller offer only products of quality. These products are distributed by Steve Jones. only after a rigorous quality control. The Seller does not sell second-hand products, flawed products or products of lower quality than the corresponding similar products in the market. Only vintage products may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, Steve Jones will specify the preservation conditions of the products if different from the standards set by the market. The essential characteristics of products are shown on buona.it in each product sheet. However, the pictures and colours of products offered for sale on buona.it may not exactly correspond to the real products because of the effects caused by Internet browsers and computer monitors. Product prices may be subject to updates. Check the final sale price before sending your order form. Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller. All products have an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products, since they are an integral part of them. If the right of withdrawal is exercised the Seller has the right not to accept the return of products without tags, damaged products, or products whose essential or qualitative characteristics have been altered.
You can follow one of the methods shown in the order form to pay for products and the shipment costs. If paying by credit card, financial information (for example, the credit / debit card number or the expiration date) will be sent by encrypted protocol to MonetaWeb, which provide remote electronic payment services, without third parties in any way having access to the data. Also, such information will never be used by the Seller except to complete the procedures regarding your purchase and to issue refunds in the event of any returns if you exercise your right of withdrawal, or unless it is necessary to prevent or report the committing of fraud on buona.it to the Police. The price for the purchase of products and shipping charges shown in the order form will be charged on your bank account at the moment of the shipping of the good purchased.
Shipment and delivery of products
To obtain information on your specific shipping, you will receive an e-mail with the tracking number of your shipping order, soon after you will have place your order to the Seller.
You can request any kind of information through our assistance services: contact our Customer Service department via e-mail at firstname.lastname@example.org or dialing the number +39 055 4201405.
Right to withdraw
You have the right to terminate your contract with the Seller, without any penalty and without giving any reason, within 15 working days from the date of receiving the goods on buona.it. If you decide to withdraw, you must return the products to the Seller by delivering them to the courier for shipment within 15 working days starting from when you received the goods. The only costs you are responsible for are those charged to you to return the products you purchased. Should you decide to use the courier indicated by the Seller in the form provided, you will not, however, pay the costs for returning the products directly. The payment of the costs to return purchased products will be paid directly by the Seller on your behalf, which will release you from any obligation to pay the shipper. In order to pay for the refund costs the Seller will withhold a sum equal to the costs incurred for shipping and delivering the products to you. Also, as soon as the purchased products have been delivered to the courier shown in the Return Form, the Seller will release you from any liability for loss or damage to products during transportation. Should you decide to use a courier other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs of returning the products directly. In this case we will also refund the cost previously incurred for the delivery of the purchased products to your home. However, you will be liable for any loss or damage to the goods during transport. As well as the need to comply with the terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4, the Right to Withdraw is correctly exercised if the following conditions are fully satisfied: a) the Return Form must be properly completed and sent to the Seller within 10 working days from the receipt of the goods; b) products should not be used, worn, washed or damaged; c) the label must still be attached to products with the disposable seal that forms an integral part of the goods; d) products must be returned in their original packaging; e) the returned items must be delivered to the Seller in one single delivery. The Seller, in fact, reserves the right not to accept the items of a same order, returned and delivered in different moments; f) returned items must be delivered to the courier within 15 working days from the date you received the products. If the right to withdraw is exercised by following the procedures and time limits specified in this paragraph 7, the Seller shall refund the amounts paid for the purchase of products in accordance with the prescribed procedures and deadlines. The money will be repaid in the shortest possible time and in any event within forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal. We will start the reimbursement procedures once we have checked the correct completion of the terms and conditions stated above, as defined in paragraph 8. Should the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, not have been complied with, you will not be entitled to reimbursement of sums already paid to the Seller. However, at your expense you may re-obtain the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products in addition to the sums already paid for their purchase.
Refunding times and procedures
After the products have been returned, the Seller shall check the conformity of the terms and conditions defined in paragraph 7. Should the checks show that the conditions have been satisfied, the Seller shall send you confirmation of acceptance of the returned products via e-mail. Whatever payment method you used, the refund will be carried out by the Seller as soon as possible, and not later than forty (40) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verification of compliance with the procedures relating to your right of withdrawal and acceptance of the returned products. If the right of withdrawal is exercised and the recipient of the products shown in the order form is different from the person who paid for their purchase, the Seller will refund the amount paid to the person who made the payment.
Applicable law and settlement of disputes
These General Conditions of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005, the Consumer Code, with specific reference to legislation on remote contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects of electronic commerce. Any disputes will be exclusively dealt with under the jurisdiction of the Court of Arezzo. In the event of disputes arising from the General Conditions of Use between Steve Jones and any of its end users, Steve Jones makes the upfront guarantee of full adherence and acceptance of the Risolvi Online mediation service [“Online Resolutions”]. Risolvi Online is an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, that permits the attainment of a satisfactory agreement, with the help of a neutral and competent mediator, in an amicable and secure way, on the Internet. For more information on the regulations of Risolvi Online or in order to send a settlement request, contact Risolvi Online.
Amendments and updates
The General Conditions of Sale may be amended on a case-by-case basis because of regulatory changes. The new General Conditions of Sale will come into force on the date they are published on shop.buona.it.